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Effective Date: September 2, 2026
Alacrity Technologies ("Alacrity," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information in connection with our website, communications, and AI-powered receptionist, appointment scheduling, and related services (collectively, the "Services").
1. INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect information such as:
• Name
• Telephone number
• Email address
• Appointment and scheduling information
• Information provided during calls, messages, or service requests
• Communications with us or businesses using our Services
• Technical and usage information associated with our website and Services
We collect information that you voluntarily provide to us or through your interactions with the Services and information necessary to operate, maintain, secure, and improve the Services.
2. HOW WE USE INFORMATION
We may use information to:
• Provide and operate our Services
• Schedule, confirm, modify, and manage appointments
• Send service-related communications and notifications
• Respond to questions and customer service requests
• Facilitate communications between customers and businesses using our Services
• Maintain, secure, troubleshoot, and improve our Services
• Prevent fraud, misuse, or security incidents
• Comply with applicable legal and regulatory requirements
3. SMS AND MOBILE INFORMATION
When you consent to receive SMS messages through our Services, messages may include appointment confirmations, appointment reminders, scheduling or rescheduling information, service updates, and customer care communications.
Message frequency varies depending on your interactions and appointments. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.
Mobile information, including mobile telephone numbers, text messaging originator opt-in data, and consent, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers and telecommunications providers as necessary to deliver and support the messaging services, or as required by law.
4. SERVICE PROVIDERS
We may use third-party service providers to help operate our Services, including telecommunications, cloud hosting, software, infrastructure, analytics, security, and other technology providers.
These providers may process information as necessary to perform services on our behalf, subject to applicable contractual, confidentiality, privacy, and security obligations.
We do not permit service providers to use SMS opt-in information or consent for their own marketing or promotional purposes.
5. BUSINESS CUSTOMERS AND END USERS
Alacrity provides technology that may be used by independent businesses to communicate with their customers and manage appointments.
When we process information on behalf of a business customer, that business may separately determine how it collects and uses customer information. The business customer's own privacy practices may also apply.
6. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission, telecommunications system, or storage system can be guaranteed to be completely secure.
7. DATA RETENTION
We retain information for as long as reasonably necessary to provide the Services, fulfill legitimate business purposes, comply with legal obligations, resolve disputes, and enforce agreements.
8. DISCLOSURE REQUIRED BY LAW
We may disclose information when reasonably necessary to comply with applicable law, regulation, legal process, court order, or governmental request, or to protect the rights, safety, security, and property of Alacrity, our customers, users, or others.
9. CHILDREN'S PRIVACY
Our Services are intended for businesses and their customers and are not directed toward children under 13. We do not knowingly solicit personal information directly from children under 13.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the Services following an update is subject to the revised Privacy Policy.
11. CONTACT US
For questions about this Privacy Policy or our privacy practices, contact:
Alacrity Technologies
Website: alacritytec.com
Email: info@alacritytec.com